Terms

1. About Aurorabelle

The company is based in Tågarp. The company’s mailing address is Tarstadgården 1099.

If you wish to contact us, please send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.

2. Orders

2.1 Once you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all details about the products, prices, billing, and delivery address.

2.2 If there is any error in the order confirmation, you must contact us immediately via email at [email protected].

3. Delivery

3.1 Our normal delivery times are 5-8 days. Note! Orders placed on weekends will be shipped at the earliest on the following Monday.

3.2 If there are delays in the delivery (without us having informed you of a longer delivery time), please contact us at [email protected].

4. Prices

4.1 All prices in the store are listed in SEK and include 25% VAT.

4.2 We reserve the right to adjust prices due to supplier price changes, printing errors in the price list, or incorrect pricing caused by incorrect information.

5. Right of Withdrawal

5.1 When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal, effective from the date you receive the ordered goods.

5.2 Exercising the Right of Withdrawal:

5.2.1 You must notify us that you wish to cancel your purchase. The notification must be sent to [email protected]. Your message should clearly include your name, address, email address, order number, and details of the items being returned.

5.2.2 You must promptly return the products, no later than 14 days after sending the withdrawal notice.

5.2.3 You are responsible for the return shipping costs, delivery, and the condition of the products upon return. The products should therefore be sent well-packaged and in their original packaging.

5.2.4 We reserve the right to deduct an amount corresponding to any depreciation in the product’s value if it has been used or damaged.

5.3 The Right of Withdrawal Does Not Apply To:

• Products that have been sealed for health or hygiene reasons if the seal has been broken.

• Sealed audio or video recordings where the seal has been broken.

• Custom-made products, tailored specifically for you or with a distinct personal design.

• Services that have been fully performed where you expressly agreed that the service begins without a right of withdrawal.

• Perishable goods, such as food.

• Single issues of newspapers or magazines.

For more information about your statutory right of withdrawal, see here.

6. Complaints and Claims

6.1 We inspect all products before they are shipped. If a product is still damaged or incorrectly dispatched, we will, in accordance with consumer protection laws, rectify the issue free of charge.

6.2 You must always contact us for approval before returning a defective item.

6.3 Claims should be submitted immediately after discovering the defect.

6.4 How to File a Complaint

6.4.1 Any faults or defects must be reported to [email protected], including your name, address, email address, order number, and a description of the issue.

6.4.2 If we are unable to correct the issue or deliver a replacement product, we will refund the defective item in accordance with consumer protection laws. We cover return shipping costs for approved claims.

6.4.3 We reserve the right to reject a claim if the product is not deemed defective according to applicable consumer protection laws.

6.4.4 For complaints, we follow the guidelines of the National Board for Consumer Disputes (ARN), see arn.se.

7. Limitation of Liability

7.1 We are not responsible for indirect damages caused by the product.

7.2 We do not accept liability for delays or errors due to circumstances beyond our control (Force Majeure), such as labor disputes, fires, wars, government decisions, or supplier disruptions.

7.3 We are not responsible for product changes or modifications made by the manufacturer.

8. Product Information

8.1 We reserve the right for any typographical errors on this website and the possibility of products being out of stock.

8.2 We do not guarantee that product images perfectly match the actual appearance, as variations in color may occur due to screen settings, photo quality, and resolution.

8.3 We strive to present products as accurately as possible.

9. Information About Cookies

9.1 According to the Swedish Electronic Communications Act, visitors on a website must be informed about the use of cookies for privacy reasons.

9.2 A cookie is a small text file stored on your device to enable certain website functions.

9.3 You can configure your browser to automatically reject cookies. More information is available at The Swedish Post and Telecom Authority’s website.

10. Personal Data

10.1 By shopping with Aurorabelle, you accept our privacy policy and our handling of your personal data.

10.2 We respect your privacy and collect only the information necessary to process your order. We never sell or share your data with third parties without a legal basis.

10.3 Aurorabelle is responsible for processing the personal data you provide as a customer. We process your data to handle your order, provide support, and send newsletters or marketing offers (if you have opted in).

10.4 Data Sharing

10.4.1 Payment Providers

To process payments, we share your name, address, email, and phone number with our payment providers.

10.4.2 Shipping Companies

To deliver your order, we share your name, address, and contact details with the shipping company.

10.4.3 Newsletters

If you have subscribed to our newsletter, your name and email address are shared with our newsletter provider to send marketing offers.

10.5 Right to Access – You have the right to request a copy of all data stored about you.

10.6 Right to Correction – You have the right to request correction of inaccurate or incomplete data.

10.7 Right to Be Forgotten – You can request deletion of your data, unless required by law (e.g., tax laws).

10.8 How We Protect Your Data – We use SSL/TLS encryption and secure hash algorithms to process and store sensitive data securely.

11. Changes to the Terms & Conditions

11.1 We reserve the right to change these terms at any time. Changes will be published on our website and are considered accepted when placing an order or visiting the site.

12. Disputes & Legal Jurisdiction

12.1 If a dispute cannot be resolved with our customer service, you can file a complaint with the National Board for Consumer Disputes (ARN), see arn.se.

12.2 For customers within the EU, complaints can also be submitted via the European Commission’s Online Dispute Resolution platform, see http://ec.europa.eu/consumers/odr.

12.3 In case of legal disputes, we follow ARN’s decisions or similar dispute resolution authorities.